MedRisk Reviews | medrisknet.com @ PissedConsumer

Anonymous

Guest-5343837

Bellevue, Washington

I observed no DIVERSITY in their STAFF.

Nov 22, 2023

I AM in more pain than When I started receiving therapy there. I'm not getting BETTER. I'm getting WORST. THERE'S A weird touch I got from my THERAPISTSthat brought weird feelings in that area that I NEVER experience before. It left me a bit perplex & worrisome

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User's recommendation: Need for DIVERSITY in STAFF & THERAPISTS. I OBSERVE all THERAPISTS & STAFF are just pure WHITE. I FEEL frantic there because of that.. ED NOT EVEN ONE BLACK THERAPISTS OR OTHER DIVERSITY IN THEIR STAFF THERAPISTS ETHNI

Stormi Kko

Upper Merion, Pennsylvania

Customer dissatisfaction

Nov 12, 2023

1.0

Extremely incompetent! Failure to communicate or set up appointment with physical therapist. Once appointment was made, both the time scheduled and location were not acceptable. Attempting to call them to reschedule with a new facility and time was unsuccessful. In addition, there is a cultural and language barrier with Medrisk representatives.

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Cons:

Lack of proficiency and communication

Preferred solution: Steps to correct and improve

User's recommendation: Avoid Medrisk - easier to find provider yourself.

Jon B Gui

Dishonest and Pays less than medicaid

Oct 02, 2023

1.0

They make you sign up for one insurance and then enroll you with other providers without notice. Their reimbursement rates are disgustingly low and you will lose money seeing their patients.

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Loss:

$2500

Pros:

Widens your insurance pool

Cons:

Customer service is atrocious
Enroll you with other insurers without your knowledge
Pay horribly

Preferred solution: I want to exit my contract with them

User's recommendation: DO NOT SIGN MEDRISK AGREEMENT

Audrey Y M

MedRisk is horrible

Apr 12, 2023

1.0

These people are so stupid not asking the proper questions to make sure patients get th right medical help needed at the appropriate timing! I need physical therapy for a broken elbow workman comp in fact.

They don't want to invest in the patient. Instead of taking the time to find a facility near me. so that wouldn't to drive to far these dummies sent me to another state stressing me the *** out or sending me on the other side of town. They made is so freakin' inconvenient for me and i have lost two weeks of physical therapy.

These people are so unprofessional. They should me shut down.ASAP!!!

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Cons:

Lazy and incompetent

Preferred solution: They should shut down They don't care about the patient

User's recommendation: Avoid them like the plague. Do your dand job!!

Anonymous

Guest-4349731

Denmark, South Carolina

MEDRISK IS HORRIBLE

Feb 06, 2023

I work in a providers office and have been in this business for over 30 years. This is the absolute worse workers comp TPA. I would suggest provider to avoid singing a contract with this company. If you expect to get paid for services they authorize, don't hold your breath and they will blame it on the carriers. You will have to accept losses on patient accounts if you sign a contract with Medrisk. BEWARE!

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User's recommendation: will never recommend to other providers

Anonymous

Guest-2327058

Georgetown, Kentucky

Company's greed is affecting patient care

Dec 08, 2020

1.3

I have had so many issues recently with Medrisk I do not even know where to start. Delay of care is the biggest issue I am having, waiting weeks for a test to be scheduled that could have already been completed, results reviewed and surgery planned if it had been scheduled directly instead of using Medrisk. No sense of urgency. Constant excuses for why things are not done. Another big issue is sending people to the lowest bidder, there is a reason that therapy facility was the cheapest, because they are poor quality or lack experience and equipment to get the injured worker what they need. Then they do not pay bills, so more and more facilities are refusing to work with him making it even harder to get people scheduled. I never thought I would experience a company worse than One Call, but these days I am preferring One Call to Medrisk.

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User's recommendation: Avoid if you want your injured worker to have a good outcome

1 comment

Latacha Kru

Jun 16, 2022

I am in the same boat, as a provider, Medrisk owes me a lot of money, I cannot even get through to bill review. I termintated my contract with them!

Becky B Zsc

Slow payers

Dec 14, 2020

Still waiting for payment for an authorized August visit.

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Loss:

$78

Pros:

Demanding

Preferred solution: Pay us

1 comment

Guest-2273331

Nov 04, 2022

Did you get paid? We are a physical therapy clinic and have clams from 2019 (now it is 2022) that still have not been paid.

Can't get an answer from people when we call as to why it is not paid. We have a ton of claims not paid.

They don't have a "manager" we can talk to. All they do is record the request and then told to wait 30 days for a reply.

Kelly S Ups

Terrible company that doesn't pay

Mar 14, 2019

1.0

Around 2017 we started having issues with Medrisk. They told us they'd except the new PT eval codes and they did pay them up until October 2017 - then they started denying them and said they'd only except the old code 97001. We continuously resubmit several corrected claims for 2 years and they give a different explanation each time or say the claim isn't on file - then it takes them another 30-60 days to reprocess. And they keep doing this over and over again....I'm guessing they just hope we'll give up. We also have several treatments that are unpaid - they do the same thing, they say the claim isn't on file, or the provider name and provider number are missing (when they're not), or that we need to submit directly to the carrier (and the carrier has already paid Medrisk for the visit). I'm so fed up with fighting with them because each time I call no one knows what they're talking about. I can't believe they're able to get away with operating this way! I make it a point to contact them every month and we've managed to get some of our claims paid but I still have at least 10 claims I need paid.

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Loss:

$1600

Cons:

Billing practices

Reason of review:

Problems with payment

Preferred solution: Proper reimbursement for services authorized and rendered

1 comment

Latacha Kru

Jun 16, 2022

yup same here

Helpful

Anonymous

Guest-1388066

Burbank, California

Avoid doing business with them you will regret it!

Oct 24, 2018

They will avoid paying as long as they possibly can and when they do it’s at a much lower rate than the contracted fee schedule. Avoid wasting your time and money with these thieves!!

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Anonymous

Guest-1289013

Terrible communication and have to fight to gets claims paid

Jun 26, 2018

We had a work comp patient that their case was being managed by MedRisk. We had been going back and forth with them to get claims paid. Since there were more that 10 DOS we had to go through an email. This was worthless. MONTHS of going back and forth. They came back stating the insurance company had denied the claims and there was nothing else they could do. Finally I contacted Liberty Mutual directly. They told me the claims had been approved to be paid long ago. The gentleman I spoke with there was SO HELPFUL. Within 6 business days of speaking with Liberty Mutual we finally and magically got payment from MedRisk on these claims.

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Reason of review:

Order processing issue

Anonymous

Guest-1125776

MED RISK SCAM

Nov 03, 2017

We have been billing Med Risk for years and the way they process claims is deplorable. They routinely ignore the claims for at least 6 months and then they say the claim is denied by the Home Plan so tough!! They also pay some of the claims and ignore others forever. The best one is they tell us to contact the home plan, but will not tell us who the adjuster or what the contact information is!!! We are thinking of pulling the plug on this contract as the stress is too much. This company needs to be gone over by the Insurance Commission and held to account for their business practices. I am disgusted with this shoddy company with no website and stupid reps!

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Reason of review:

Poor customer service

3 comments

Latacha Kru

Jun 16, 2022

I terminated my contract and wished I had done it sooner!

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Anonymous

Guest-919585

Northbrook, Illinois

Short Review on September&nbs-04:00;15,&nbs-04:00;2016

Sep 15, 2016

1.0

Does not pay on time, gives countless excuses as to why they haven't paid, continuously tell you to wait for payments. What they are doing is illegal and they just keep getting away with it.

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Reason of review:

Problems with payment

Anonymous

Guest-686041

Philadelphia, Pennsylvania

Medrisk Work Experience Review from Philadelphia, Pennsylvania

Aug 20, 2015

1.8

I worked for the company for a short stint just under a year and I have to say that their system is horrible. The problem with billing and payment of the claims is that each department is only briefed on what the other department does and the episodes of care contain no information on billing for all employees to see. So often times on the phone the employees have to say that they're not sure and transfer the caller around until they get to the person they need. In one incident I was transferring a provider to claims in which the claims employee told me that the provider would have to send all the bills and daily notes but payment wouldn't begin for another month because that's the earliest MR to get to it, the bills for this patient hadn't been paid over the previous two months. This company is cut throat and the work isn't distributed fairly, if a worker is out which on some days 5-6 people might be out everyone else's work load increases in online assignments and those crazy days are never reimbursed, when that worker comes back in they never have to take on more assignments. Also, the supervisor is more lenient with full time employees which can ask the day of if they can leave early and make up the time in which the supervisor says no problem we'll figure it out . Where as temps get told to let her know further in advance if they can leave early a day or two on advance. It also too way to long for them to approve time off for me when I put in request 3 weeks in advance, I needed to be told that I could come in an hour early for this one particular week so when I had that friday off I only lost half a day of pay. I was approved the tuesday the week of, and I felt like they should have just given me the time since I lost two days of making it up, especially since it wasn't my fault. Training is a one week process maybe 9 work days total before you're just dumped into the full work load and sifting through papers where you took endless notes about XYZ. Also they claim that they try to talk to you about what you're doing wrong or lacking in skill before they give you the boot but that's not true. They will let you go at the drop of a hat just because and offer you no explanation.

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1 comment

Guest-1044399

Oct 07, 2015

Physical therapists beware!!! One of the most often used phrases in the MR hallways and meeting rooms is "we must EXPLOIT the therapists while they are still ignorant"`

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Anonymous

Guest-496269

Paterson, New Jersey

MedRisk don't pay claims on time!

Jun 11, 2014

This company is ridiculous. I have 2 patients from them on which multiple claims are still unpaid 'til today. One patient has 18 claims that has not been paid for 1 1/2 yr. The other one has 31 claims which has not been paid for more than 7 months. I'm giving MedRisk a 15-day ultimatum to pay all these unpaid claims. If they don't pay us in 15 days, we will send them to a DEBT COLLECTIONS AGENCY. What the're doing is illegal! By law, electronic claims should be paid within 30 days, paper claims should be paid within 45 days. As soon as all these claims settle, we will stop participating with MedRisk. We are actually not accepting MedRisk referrals anymore. They don't pay on time anyway so it's really not worth it. WARNING to all the providers, don't waste your time participating with MedRisk!

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Loss:

$3675

2 comments

Guest-1467575

Apr 22, 2018

medrisk is a scam, they sit on claims for a year hoping the provider will stop trying to collect, then receive payment from the carrier and keep all the money. Medrisk does not follow any state guidelines because they are a third party processor and are except from the rules, insurance carriers use them as a loop hole to not pay providers. Its a scam.

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marciam M

Miami, Florida

Medrisk TPA for GallagherBassett

Apr 13, 2011

Would you believe Medrisk does not have to be accountable to the Florida Department of Financial Services. Medrisk is a healthcare provider network and can legally get away with not paying worker comp medical claims,they are not responsibile to abide by Florida laws and statues. I am pissed. I have a 7 month old medical claim that all I can do is sue or let everyone read this web site how Medrisk is above following Florida laws and can legally get away with it. Must be nice! Shame on you Medrisk. Please comment on this site to stop this injustice.

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Loss:

$240

17 comments

Guest-1384693

Oct 27, 2017

I had to file a complaint with the state our PT clinic is in- all of a sudden within 2 weeks i had a ck !

THEY ARE HORRIBLE! this claim was over 1 year old.

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Contact Information

Website:

www.medrisknet.com

Mailing Address:

2701 Renaissance Blvd., Suite 200

King Of Prussia, Pennsylvania 19406

United States

Phone:

(800) 225-9675

Contact MedRisk Customer Service

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MedRisk

MedRisk Overview

Top MedRisk Reviews

"Customer dissatisfaction"

I observed no DIVERSITY in their STAFF.

Customer dissatisfaction

Dishonest and Pays less than medicaid

MedRisk is horrible

MEDRISK IS HORRIBLE

Company's greed is affecting patient care

Slow payers

Terrible company that doesn't pay

Avoid doing business with them you will regret it!

Terrible communication and have to fight to gets claims paid

MED RISK SCAM

Short Review on September&nbs-04:00;15,&nbs-04:00;2016

Medrisk Work Experience Review from Philadelphia, Pennsylvania

Hospitals, Clinics and Medical Centers Expert Talks

4th COVID Vaccine, Monkeypox, Mask-Optional Policy

MedRisk don't pay claims on time!

Medrisk TPA for GallagherBassett

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